Frequently Asked Questions

What is 'NLP'?

Neuro-Linguistic Programming (NLP) is a fascinating field that explores how our brain's neurological processes (Neuro), the language we use in our inner thoughts and interactions (Linguistic), and the patterns of behavior and thought we've developed over time through life experience (Programming) are interconnected and influence each other).

How do 1:1 personalized coaching sessions work?

All coaching sessions are rooted in NLP techniques specific to your needs, each session takes approx 1 hour, we offer a blended approach of online and face to face sessions depending on your preference.

How many sessions do I need for best results?

A course of 6 sessions once a week is essential - we will discuss what best suits your needs on our initial discovery call.

What topics are covered in corporate sessions?

Our sessions are centered around NLP techniques, addressing areas such as fostering a growth mindset, improving communication skills, overcoming challenges, enhancing interpersonal skills, boosting confidence, and promoting overall well-being.

Why do I need a coach?

From business owners to managers and employees, maintaining a healthy work-life balance is essential for everyone. Our coaching services offer a confidential and safe space where we operate with the utmost respect, providing valuable support for personal and professional growth.

Is Customer Service & Customer Experience the same thing?

Customer Service is the functional elements a company provides its customers before, during or after a product or service is bought. Customer Experience is how a customer feels as a result of every interaction they have with a company.

What is CX Excellence and Customer Journey?

CX Excellence is when a company exceeds their customers expectations consistently. Customer Journey is every interaction across all touch-points that a customer has with a company.

What's included in the Business Consultancy package?

Our comprehensive consultation and analysis cover all facets of your business. After gathering relevant information, we tailor a proposal specific to your needs for your review and approval.

What are your hours of business?

Monday - Friday 9am - 5pm

How do I schedule a coaching session or workshop?

Please click the discovery call link and we can take it from there!

How long does a discovery call take?

Typically, it lasts approximately 25 minutes, and it's completely complimentary. There's no obligation, as it's crucial for us to ensure that you feel confident and comfortable moving forward with our personalized service.